ACT
NOW RNs
Assisted Living Placement
Services
Case Management Services
HOMECARE
(520) 795-1453
(480) 626-1449
Se Habla Espanol
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Case Management Services HOMECARE (520) 795-1453 (480) 626-1449 Se Habla Espanol
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Frequently Asked QuestionsAssisted LivingThe number one question is Who Will Pay?
Private pay means that you and your family pay for the cost of the assisted living home or center.
You or your family member must be eligible for ALTCS services. This requires that you meet both financial and medical eligibility requirements. ALTCS will then pay only for ALTCS contracted homes. For more information see our financial issues section or visit the ALTCS website.
No. Generally, Medicare does not pay for long-term care. Medicare pays only for medically necessary skilled nursing facility or home health care. However, you must meet certain conditions for Medicare to pay for these types of care. Most long-term care is to assist people with support services such as activities of daily living like dressing, bathing, and using the bathroom. Medicare does not pay for this type of care called "custodial care". Custodial care (non-skilled care) is care that helps you with activities of daily living. It may also include care that most people do for themselves, for example, diabetes monitoring. Some Medicare Advantage Plans (formerly Medicare + Choice) may offer limited skilled nursing facility and home care (skilled care) coverage if the care is medically necessary. See Medicare website for additional information.
Long-term care insurance will pay the contracted rate listed in your policy but only if your family member and the home meet the eligibility requirements in the policy. Call us! We would be happy to help you determine what your policy will cover. We are familiar with most long-term care policies and can help guide you as you make your choices.
Health care insurance does not pay for you or your family member's living expenses. It may continue to pay of health care related expenses.
No. Medications, personal care products, incontinence supplies, and some transportation will require additional costs.
Assisted living homes and centers are licensed by the State of Arizona for a specific level of care. If you or your family member has a temporary illness that requires that you leave the home for hospitalization you can return to the same facility. Our team works to help you find a home that will meet your current and future needs so that you will not have to move again.
Unless the home or center is an ALTCS facility, you or your loved one will have to continue to pay privately or you will need to move to a home or facility that is ALTCS approved.
Home based therapy (physical, occupational and speech) can be provided in an assisted living home or center if your doctor determines that it is necessary and your insurance policy will pay for the cost.
Transportation varies from facility to facility. If this is a concern, we will ask during your visit. Also we work with physician groups that will visit you or your loved one in the assisted living facility.
The Arizona Department of Health Services investigates complaints filed about assisted living and skilled nursing facilities. You may download a complaint form here. [Complaint Form PDF format]
Contact Information
480-626-1449 (Phoenix)
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